Contact us at support@backspacetg.com within 12 hours to cancel or change the order. But if the order is fulfilled when you notify our customer service then it can not be canceled or modified.

Thanks for shopping at BACKSPACE. We would like to create a rewarding shopping experience for you.All orders you place on BACKSPACE may be returned for any reason within 7 days of receiving it.To be eligible for a return, the item must be in the original condition, unused, with all product documentation.Please contact BACKSPACE customer service via support@backspacetg.com to start the return process. After receiving the return confirmation from BACKSPACE, you need to ship within 3 days and charge the return shipping and customs fees.

Processed refunds are completed within 7 business days. Refunds will be issued based on your original form of payment. Please note the shipping fee will not be refunded.

Upon receiving the parcel, please confirm the condition of the item first.If you find the product is wrong or damaged, please email the package photo/video and your order number to support@backspacetg.com within 3 days. Otherwise, we will consider you to have received the product in good condition/willing to replace and keep the product received.

Please make sure all the information for delivery is correct when you place the order.If the parcel is lost due to non-seller factors such as wrong delivery information provided by the buyer (e.g. wrong phone number, incorrect address), the dispatcher is unable to contact the recipient, customs clearance failure, etc., the seller will not bear the cost.In other cases, BACKSPACE will resend the missing item for free.

All products on the BACKSPACE website have a 1-year warranty period.
Items non-eligible for return or warranty:
1. Damage caused by misuse, abuse, neglect, alterations, or unauthorized repair
2. Free product
3. Unable to provide proof of purchase
4. Products not purchased from backspacetg.com